Returns follow the retailer's standard policy for the category.
Because your purchase is completed with our retail partner, returns and refunds run through their system: open Your Orders, choose the item, and follow the return prompts. The retailer's policy for kitchen and outdoor goods sets the return window; the address on this site is never the place to send a package.
If a pot or pan arrives chipped, cracked or warped, photograph it in the box before unpacking further — it makes the refund conversation quick. Seasoning marks on bare cast iron are factory-applied oil, not damage; a slightly mottled surface is normal for the material.
Flatware, mugs and ceramic pieces follow the retailer's regular rules for their categories. Keep the packaging intact until you are sure you are keeping the set.